Refund & Cancellation Policy

3.1 General Principle

Because our services involve immediate allocation of staff time, document review, and in many cases direct submission of information to third-party platforms, payments are collected in advance and, as a general rule, work that has already commenced is non-refundable. Specific exceptions and clarifications are set out below.

3.2 Cancellation Before Work Begins

If you cancel your order before we have commenced any work on it (i.e., before we have begun document verification, account creation, listing, or any other deliverable), you are eligible for a full refund of the amount paid, less any payment gateway transaction charges actually incurred by us, which may be deducted from the refunded amount.

"Commencement of work" includes, without limitation: requesting or reviewing your KYC/business documents, initiating an account creation request with a marketplace, beginning product research or listing, scheduling a consultation call that has taken place, or granting you access to training/webinar content.

3.3 Cancellation After Work Has Begun

No Refund Once Service Has Started: Once we have commenced work on your order — including but not limited to beginning the account creation, listing, or setup process — the amount paid is non-refundable under any circumstances. This applies in particular to our annual seller-support package (e.g., the ₹4,000/year account creation, listing, and dispatch-support package), where the act of initiating account setup with the marketplace constitutes commencement of work for the entire engagement.

This Applies Regardless of Whether You Continue Your Business: For the avoidance of any doubt, once the service has started, the payment made by the Client is final and non-refundable irrespective of whether the Client subsequently continues to run, operate, or grow their business using the account/service set up by DropshipGuru, or chooses to stop, pause, or discontinue their business for any reason whatsoever. Whether or not the Client goes on to actually use, operate, or benefit from the service after it has been set up has no bearing on refund eligibility — the fee is charged for performing the setup and support work itself, not for any particular level of subsequent use by the Client.

This approach reflects that our fee compensates for the time, effort, and third-party submissions made on your behalf from the point work begins, regardless of the eventual outcome (see Section 3.7 on outcomes outside our control) and regardless of the Client's own subsequent business decisions.

3.4 Annual / Package Services

For annual or multi-month packages that bundle several services together (such as account creation, product listing, and ongoing dispatch support over a 12-month period):

• The package fee is payable in full in advance and is treated as consideration for the entire duration and bundle of services, not as a per-month or per-service fee;
• Once account creation/listing work has commenced, no refund — full or partial — is available for the remaining, unused portion of the package term, except where required by applicable law or expressly offered as a goodwill gesture under Section 3.9;
• If a marketplace independently suspends, rejects, or closes the seller account for reasons outside our control (such as policy violations by the Client, document mismatches, or platform-side enforcement action), this does not entitle the Client to a refund, as the service of setting up and supporting the account was duly performed.

3.5 Missing Documents or Information

If we are unable to complete or progress your order because you fail to provide required documents, approvals, or information within the timeframe communicated to you, the order will be treated as on hold at your instance. No refund will be due for the portion of work already completed, and if the order remains incomplete for an extended period (e.g., 30 days) due to your non-response, we reserve the right to treat the order as closed without further refund obligation, after providing prior written notice to you.

3.6 Digital Downloads, Training, Webinars, and Consultations

• Digital Downloads: Non-refundable once the download link/file has been delivered or accessed, as the product cannot be "returned."
• Recorded Training Content: Non-refundable once access/login credentials have been issued or the content has been viewed, in whole or in part.
• Live Webinars: Refundable only if cancellation is requested at least 24 hours before the scheduled session; non-refundable thereafter or in case of non-attendance.
• One-on-One Consultations: Refundable only if cancellation/rescheduling is requested at least 24 hours in advance; non-refundable if the session has already taken place or in case of a no-show without prior notice.
• Custom Website/Development Projects: Governed by the milestone-based refund terms set out in the specific Service Agreement for that project; in the absence of specific terms, amounts attributable to completed milestones are non-refundable.

3.7 Outcomes Outside Our Control

As stated in our Terms & Conditions (Section 1.9), DropshipGuru does not guarantee account approval by any marketplace, sales performance, or business outcomes. Accordingly, a refund will not be granted solely on the ground that:

• A marketplace rejected, delayed, or suspended the seller account for reasons attributable to the marketplace's own policies or the Client's documents/eligibility;
• The Client did not achieve a desired level of sales, orders, or profit;
• A third-party platform changed its policies, fees, or approval criteria after the service was delivered.

3.8 Duplicate Payments, Failed Payments, and Payment Gateway Issues

• Duplicate Payments: If you accidentally make a duplicate payment for the same order, the duplicate amount will be refunded in full within the timeline specified in Section 3.10, upon verification.
• Failed/Pending Payments: If a payment shows as deducted from your account but is not reflected as received by us, this is typically a payment gateway or banking processing delay. Please share payment proof with us, and we will verify and resolve the matter, including initiating a refund if the amount was genuinely debited but not received by us, within the gateway's standard reversal timeline.
• Payment Gateway Errors: We are not responsible for delays or errors caused by the payment gateway, bank, or card network, but we will assist you in good faith to resolve such issues with the relevant provider.

3.9 Fraud, Misuse, Abuse, and Chargebacks

Immediate Cancellation for Abuse: If the Client engages in any form of abuse, including but not limited to abusive, threatening, or harassing behaviour towards DropshipGuru's staff or representatives, misuse of our services, or any conduct that is fraudulent or unlawful, DropshipGuru reserves the right to cancel and terminate the service immediately, with immediate effect and without prior notice, and no refund of any amount paid — whether for work already performed or for any unused/remaining portion of the service — shall be due to the Client in such cases.

In addition to the above, no refund shall be due, and we reserve the right to terminate the engagement immediately, where:

• The Client has provided false, forged, or fraudulent documents or information;
• The Client uses our services for an unlawful purpose or to violate a third party's rights;
• The Client behaves abusively, threatens, harasses, or misuses our services or staff in any manner, as determined by DropshipGuru at its sole discretion;
• The Client initiates a chargeback or payment dispute with their bank/card network without first raising the matter with us, in which case we reserve the right to contest the chargeback with supporting evidence of service delivery and to recover any associated costs.

3.10 Refund Timelines and Method

Where a refund is determined to be due under this policy, we will process it within 7–14 business days of approval, to the original payment method used, unless otherwise agreed. Refund timelines for amounts to reach your account thereafter depend on your bank or payment provider and are outside our control.

3.11 Goodwill Refunds

Notwithstanding the general policy above, DropshipGuru may, at its sole discretion and on a case-by-case basis, choose to offer a full or partial refund as a goodwill gesture in exceptional circumstances, even where not strictly required under this policy. The grant of a goodwill refund in one instance does not create an obligation or precedent for future cases, and does not constitute a waiver of any right under this policy.

3.12 Consumer Rights

Nothing in this policy is intended to limit, restrict, or override any non-waivable right or remedy available to you as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law. Where a provision of this policy is found to conflict with a mandatory statutory right, the statutory right shall prevail to that extent.

3.13 How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us using the details in Section 20 (Contact Information), quoting your order/invoice number and the reason for your request. We aim to acknowledge such requests within 48 hours.